ISMB’s advanced training methodology and testing process helps our processors, managers and quality control staff to master the complexities of all aspects of the mortgage and real estate finance eco system.

ISMB is responsible to create the proficiencies in diverse areas such as mortgage origination processing, underwriting, post closing for both conventional, non-conforming FHA and VA programs.

In the title insurance & settlement area ISMB’s courseware helps our processors to get an insight into the various aspects of creation of the title policy and the closing process.

Mortgage servicing is a multi faceted and complicated process with stringent compliance requirements. ISMB has developed curriculum for every aspect of back-office mortgage loan servicing, including payment processing, lien releases, investor accounting, customer relationship management, default management, marketing, escrow analysis, collections and loss mitigation and REO.


ISMB has a mandate to provide and upgrade the required processing skill sets to fulfill the requirement of our demanding clients

ISMB develops high quality course materials, training classes and testing materials focused on the global mortgage banking field. The school maintains a library of mortgage banking books; custom training materials and a training room equipped with overhead projection and video conferencing facilities. Our mortgage specialists’ use cutting edge video/ teleconferencing and web collaboration tools to regularly impart training classes to our processors.

The school works in close association with the Service Development team to produce documentation and road maps for areas where Inuva plans to offer services in future.

New employees joining Inuva are put through an intensive 60 day course at ISMB introducing them to Inuva’s corporate philosophy, American language and culture fundamentals, the mortgage banking industry and specific mortgage functions. Regular testing and domain knowledge reviews are used to groom future Quality Control Supervisors and Team Leaders from the workforce. Compensation policies are tied to the performance of staff in these ongoing proficiency milestones. This unique testing program helps us to constantly map and upgrade the skills inventory of the company.

Employees with work quality issues are required to attend mandatory corrective coaching sessions at ISMB to mitigate their specific problem areas. Only those who are able to complete these corrective sessions satisfactorily are reintroduced to the production floor.